Contact

Well, hello there! Sure glad you stopped by!

We're so glad you're here.

Whether you have a question about an order or need help accessing your ebooks or audiobooks, we're happy to help.

The Jan Moran Shop is a small family-run business, and every order means the world to us. We personally assist readers from around the globe, so we appreciate your patience if we're in a different time zone from you, or if we're helping another customer—or if Jan is busy writing the next story for you to enjoy.

Before contacting us, you may find a quick answer about ordering and downloading ebooks and audiobooks in our FAQs (Frequently Asked Questions).

If you still need assistance about your order, please send us a message using the form below. We typically respond the same day, and always as soon as possible. Please include your name, email address, and order number so we can look up your order. 

Customer Support Hours
Monday–Friday
9:00 a.m.–5:00 p.m. Pacific Time

Thank you for supporting an independent author and family business. We love connecting with readers and look forward to helping you.

Pour yourself a cup of tea, listen to the waves, and leave the rest to us—we'll be in touch soon.

See you at the beach,

Jan Moran and the Shop Team